Under our current review system, clients' reviews no longer require a Pro's approval and are automatically posted.
If you feel a client's review is inappropriate or non-constructive in nature, please contact the client directly to work out the matter. Clients have the ability to edit their reviews for up to 30 days from the date of their appointment.
If a client cannot or will not remove an inappropriate review, you may contact firstname.lastname@example.org for assistance.
However, reviews that are unflattering but still constructive and/or appropriate will not be removed simply for being negative.
Reply to client reviews
Pros have the ability to respond directly to client reviews. Go to the review you'd like to reply to and click the button directly under the review.
Once the review is submitted, your response will show directly underneath the review you responded to and your responses are editable. The client will receive an email letting them know you’ve replied.