An important fact to remember is that the professional you book with has full control over their schedules. Which includes the ability to act when you are not charged incorrectly.
If your professional has ExpressPay active, you'll want to offer a kind reminder to your professional at the end of your appointment to be sure to check you as "CASH", for instance, if you're paying in cash and not via your credit card through the ExpressPay payment service.
In the situation where your professional has charged you through StyleSeat and you, for instance, paid them in cash or a different method of payment when your appointment ended, you'll first want to reach out to them directly to resolve the payment issue.
To get in contact with your Professional, just click the Message Me button on their profile, or call the number displayed. They can swiftly complete your refund in part or in full.
If you're unable to contact them, please reach out to email@example.com and note that you've already attempted to contact the Pro with no success, and we'll do our best to mediate the situation and get this issue resolved as quickly as possible!